Reference

Terms & Conditions for Your biru 138 Account

Clear account rules help you understand access, wallet records and policy changes before you use the lobby.

Account access rulesWallet record standardsPolicy change noticesSupport contact path
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biru 138 Terms & Conditions for Your biru 138 Account
CLAUSE HELP ROUTES

Where To Ask About Account Terms

A direct support route matters when a clause affects your account or a wallet record.

Account help Use the support contact shown inside your account when you need a clause explained, an account step checked or a phone verification issue connected to these Terms & Conditions.
Wallet record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the displayed reference and date so we can match the payment entry to your account terms.
Policy request If you think a rule was applied incorrectly, contact us through the available support route with the relevant clause, your account details and a concise description of the event.
RECORDS AND CONTROL

How biru 138 Handles Policy Records

Our policy process is designed to leave a usable record of what you accepted, what changed and which account action prompted a check.

Account data

We use your submitted account details for access administration, phone verification and policy-related contact. Keep your details current so a request about your account can be matched without avoidable delay.

Payment matching

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account are checked against the account record when a transaction question falls under these Terms & Conditions.

Cookie controls

Cookies and similar session tools may help preserve sign-in state and remember policy acknowledgement on your device. Clearing them can require you to sign in and confirm the account step again.

Device security

You are responsible for signing out on shared devices and protecting your login details. If a phone, tablet or desktop session looks unfamiliar, contact account support before continuing.

Retention requests

We retain account and policy records as needed for account administration, payment matching and applicable legal duties. Ask support which record you want clarified, corrected or considered for removal.

Policy changes

When these Terms & Conditions change, we may show the revised wording in the account area or through our available contact route. Check the displayed date before accepting a new version.

Terms & Conditions Questions Answered

The questions below focus on the clauses that most often affect an Indonesian account: access, verification, wallet records, device use and policy changes. Each answer is limited to the Terms & Conditions rather than general lobby features. If your situation includes a specific transaction or account event, use the support route connected to your account and include the relevant reference.

They cover account opening, phone verification, login responsibilities, payment record matching, device sessions, policy changes, data requests and access conditions. They apply to your use of the available sections where local law permits and should be read before you continue with an account.

Yes. Account access and eligibility depend on local law. Where local law permits, you may proceed only after meeting the account steps and any checks shown to you. If your location or circumstances are unclear, contact support before relying on access.

Phone verification helps connect the account to the contact detail you submitted and supports account recovery and policy-related contact. We may require it before access, and you should not use another person's phone detail or provide information that cannot be confirmed.

DANA, OVO, GoPay and QRIS references are matched to the account details and payment instructions you submit. Bank transfer and virtual account entries are handled in the same account record. Keep the displayed reference so support can check a disputed or unclear entry.

No. Your account details and payment information must belong to the account activity you are asking us to process. Do not share login details or use another person's wallet reference. Contact support if an incorrect payment record has already been attached.

We may place revised wording or an updated date in the account area or use the contact route available to you. Read the new version before continuing. If a change affects an existing account question, send us the clause and displayed revision date.

Contact us through the support path shown in your account and identify the record, account detail or payment reference that appears wrong. Include the relevant date and requested correction. We will assess the request against the applicable Terms & Conditions and retention duties.

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